1.ÊÊ ÊThe subject of sale are new products, without defects. If any defects occur, we are responsible for them. Any item purchased in our store may be complained by a customer who is a consumer under the warranty if a defect is found within two years from its delivery to the customer, constituting its non-compliance with the contract.

2.ÊÊ ÊComplaints should be sent to the following address:

- e-mail:anataka@anataka.plÊ,
- Telephone:+48 (42) 244 00 10Ê(Plus GSM),
- postal address: ul. Matejki 9, 91 Ð 402 ód .

3.ÊÊ ÊIn the complaint, please briefly state the reason for it and your request related to it. You may request the replacement of the product with a new one (or repair, if the nature of the product allows such repair), replacement of the product with another product at the same price, a reduction in the price of the product or a refund.

4.ÊÊ ÊThe complained goods together with (possibly) a complaint form (received with the goods or printed from the store's website) and (possibly) proof of purchase should be sent to the Seller's address. The cost and risk of choosing a specific method of sending items to the Seller is borne by the Buyer. (Note: The Seller does not accept any parcels sent to the Seller by postal/courier delivery.)

5.ÊÊ ÊEach complaint will be carefully considered and you will be notified of its results in the form in which the complaint was submitted, within 14 days from the date of receipt of the shipment with the complained product by the Seller, and if this is not possible, you will be informed within this period when the complaint will be considered. If no information is received on time, it is considered that Anataka has considered the complaint justified.

Complaints regarding the provision of electronic services

1.ÊÊ ÊAnataka sp. z o. o. takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.

2.ÊÊ ÊThe Customer is obliged to immediately notify about any irregularities or interruptions in the operation of the Online Store website.

3.ÊÊ ÊThe Customer may report irregularities related to the operation of the Store by phone, text message, e-mail, letter, etc. to any address provided in the Complaints section or using the contact form on the website (if it works ).

4.Ê ÊIn the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.

5.Ê ÊAnataka sp. z o. o. undertakes to consider each complaint within [14] days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.