Returns

1. The Seller does not accept any parcels sent to the Seller by postal delivery. The customer is obliged to bear the direct costs of returning the items.

2. A customer making a purchase as a consumer (i.e. as a natural person who purchases goods for purposes unrelated to business activity) who has concluded a distance contract via the anataka.pl Store, regardless of the form of delivery or receipt of the goods, may terminate this contract withdraw without giving reasons within 14 days from the date on which the Customer came into possession of the item or on which a third party other than the carrier and indicated by the Customer came into possession of the item. To exercise the right to withdraw from the contract, the Customer must inform us about his decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, e-mail, etc.). You can use the sample withdrawal form, but it is not obligatory. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.

3. In the event of effective withdrawal from the contract, the contract is considered null and void and the customer is released from all obligations. The goods should be returned immediately, together with sending the declaration of withdrawal or separately - but no later than within fourteen days from the date of sending the declaration of withdrawal from the contract. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. For the sake of ecology, please use the original box to pack the returned item. The returned goods should be safely packed and delivered to the Seller at the following address: Anataka sp. z o.o., 91-402 ód , ul. Matejki 9.

4. If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest usual delivery method offered by us), immediately and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. In our store, we usually return the money within a maximum of 3 business days from receiving the goods in the condition described above, of course taking into account the deadline specified in the sentence above. In the case of payment to the courier, we need a return form with the bank account number entered on it to which we should send the money or other instructions on how to make the return. In the case of a bank transfer, we send the money to the same account number from which it was received. Under no circumstances will you incur any fees in connection with this refund. In accordance with the regulations, we may, however, withhold the refund until we receive the item or until you provide us with proof of returning it, depending on which event occurs first.

5. The consumer is not entitled to withdraw from a distance contract in the cases specified in Art. 10 section 3 of the Act of March 2, 2000 on the protection of certain consumer rights and liability for dangerous products (consolidated text of September 14, 2012, Journal of Laws of 2012, item 1225).

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