Terms of service

Dear Client,

These Regulations are there because they have to be... Anataka, however, is not just one more store! We create our clothes because we like to do it and we know what we are doing. However, if we make an error or mistake, we will want to clarify the matter and resolve it so that you, our dear customer, are satisfied. Therefore, we primarily use common sense and intuition - so that in each case we can best agree on what we can do together.

If you don't like something here or find it offensive - either formally or linguistically - tell us, we will think about it and if you are right, we will correct it. Thank you in advance!

General provisions.

1. The owner of the Anataka Online Store (http address: anataka.pl - hereinafter referred to as the "Store") is Anataka sp. z o. o., entered into the National Court Register under number 0000321146, with the tax identification number NIP 534-239-92-32 and the statistical number REGON. 141523941, hereinafter referred to as the "Owner". The share capital amounts to PLN 50,000 and has been paid in full. Company registration address: ul. Sienkiewicza 76, 05-820 Piastów. E-mail address for store matters: anataka (at) anataka.pl. Registration court: District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register. Registration date: 9/1/2009.
2. The following regulations define the rules for registering users of the anataka.pl Online Store, making purchases in the Store (reservations, placing orders, concluding sales contracts, payments, delivery), also describe the Customer's rights to withdraw from the sales contract, the returns procedure and the method of submitting and processing, and is the regulations referred to in Art. 8 of the Act on the provision of electronic services.
3. Access to the regulations is possible at any time via the "Regulations" link on the store's website. It is also possible to download the Regulations in PDF format from the store's website. The URL address of the current version of the regulations is located in the footer of each page of this document.
4. To use the Store, you need a computer or tablet with Internet access and a web browser and an active e-mail account. Depending on the device and its resolution, some store functions may not be available.

Goods

1. All goods offered by the Anataka store are new. The goods are described in detail and include information about price, materials and product characteristics.
2. The photos are used to present the indicated models and designs. The colors of the goods in the photos are examples and may vary within reasonable limits in reality, depending, among other things, on the type of monitor and printer used by the Buyer and their calibration. Some of the products offered are handmade and/or made of natural materials and may therefore differ from the items presented in the photos in shape, color, size, etc. The compositions of materials and methods of their care are determined by the suppliers of these materials.
3. The presented product information constitutes an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code in the manner described in these Regulations.

Accepting orders

1. Orders for goods can be placed via the Store's website, where the entire Anataka store assortment and information about individual goods are presented. Orders are accepted 24 hours a day, all year round, assuming the efficiency of the store system. Orders placed on weekdays after hours. 2.00 p.m. as well as on Saturdays, Sundays and holidays will be processed on the next business day.
2. The customer can place an order by registering on the store's website or without the need for such registration.
3. In each case, the condition for placing an order is to complete the form with all required data necessary for shipping and issuing a VAT invoice.
4. Until the order is confirmed using the "Place order and pay" button, the user can make changes and modifications to all elements of the order - both regarding products and contact details for shipping/invoice.
5. After the Customer using the Online Store provides all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information regarding:

• subject of the order,
• unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
• selected payment method,
• selected delivery method,
• delivery time,
• possibly other information that we consider important for the Ordering Party

1. In order to send an Order, it is necessary to accept the content of the Regulations. Confirmation of the order by the Customer using the "Place order and pay" button constitutes the Customer's offer to the Seller to conclude a Sales Agreement for the products that are the subject of the order, in accordance with the Regulations.
2. After the Customer places the order, he or she will receive an e-mail message containing information about the items in the order, quantity of products, order value, selected type of delivery and payment, order processing time and the entered contact details of the Customer. The message confirms that the Store has received a purchase offer from the Customer.
3. The customer receives confirmation of acceptance of his offer electronically (Confirmation of acceptance of the order for processing) to the e-mail address provided by him. After receiving the above-mentioned confirmation, a sales contract for the goods ordered by the Customer is concluded.
4. If the Buyer provides false data (in particular contact details - delivery address, e-mail address, telephone number), the Seller is not liable for non-delivery or delay in delivery of the ordered products, in accordance with applicable regulations.
5. The user who uses the store is obliged to:

• using the Internet in accordance with the law,
• use the content of the store only for your own use,
• not to enter content unrelated to the store and prohibited,
• not to disrupt the operation of the Store's website by intentional action,
• not hindering the use of the store by other users and staff,
• not disseminating commercial information related to the store.

1. The store takes all possible technical and organizational measures to prevent unauthorized persons from obtaining and modifying the data provided during registration.

Price and payment terms

1. Information about the purchase price of goods in the store is provided on the store's website and is binding - within the meaning of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product - from the moment the customer receives the confirmation e-mail acceptance of the order placed by him. This email constitutes final confirmation of all essential elements of the order for the quantities specified in the order, until the end of the order. In particular, the prices of goods will not change regardless of price changes in the store that may appear after the e-mail order confirmation.
2. Payment for the purchased goods and the cost of delivery of the goods can be made:

• by transfer to the bank account indicated by the Seller. Providing the order number in the payment title will make it easier to find the order, unless it is possible based on the name and surname of the Ordering Party and, on the other hand, the details of the owner of the account from which the payment was received,
• personally upon receipt of the goods to the representative of the company delivering the parcel,
• possibly in another manner specified on the website or agreed between the parties.

1. Prices in the Anataka Online Store are expressed in Polish zloty and include VAT (gross prices), customs duties and all other components. Product prices do not include delivery costs, which are shown along with all other potential costs on the order summary page before your order is accepted.
2. The goods remain the property of the Seller until the Buyer pays the full amount corresponding to the price of the purchased goods.

Order fulfillment

1. The Store reserves the right to refuse to process an order under the sales contract if the Buyer's contact details are false, the transaction has not been authorized in the electronic payment system or the payment for the order has not been made within the specified time. The execution of the order may be suspended until funds are received in the Seller's bank account.
2. In the case of payment by bank transfer or card, the goods are shipped within two business days from the date the funds are credited to the Seller's bank account. In the case of payment on delivery, the goods are shipped within two business days from the date of sending the Buyer an e-mail confirming the purchase.
3. The order completion date in the store, included in the order summary, is the expected time for the customer to prepare the products for shipment. Delivery of Goods is limited to the territory of the Republic of Poland. The products are delivered by a courier company. (By default, each courier company tries to deliver the goods twice and, if a telephone number is provided, also determines a convenient delivery time). Delivery costs are listed on the "Delivery costs" page. Additionally, all fees (including those for product delivery) are provided in the ordering process. The estimated delivery time is 1 business day from the day following the shipment. The total and maximum order completion time should not exceed 7 business days, and in no case 30 days from the date of conclusion of the sales contract.
4. Orders exceeding a specified value are shipped at the expense of the Store. Information about the currently set threshold is always included on the Store's website and in the "cart" when placing an order. If the order total is below the threshold, the shipping costs of the purchased Goods are borne by the Customer. Each shipped product is accompanied by proof of purchase - a receipt or VAT invoice, as well as a return/complaint form for the goods and a withdrawal form from the sales contract. These forms can also be downloaded from the store's website. A receipt or VAT invoice for the purchase is not necessary for a return or complaint if the Customer can prove the date of purchase in another way or the Seller is able to verify the fact of purchase by finding a record in the system, bank transfer, etc.
5. When receiving the shipment, the Customer should carefully check, in the presence of the courier, the completeness of the contents of the package and the condition of the outer packaging and the ordered goods. If the packaging is damaged, please prepare report with signatures of the Buyer and the representative of the courier company and immediately return the damaged shipment - see the "Complaints" section. This report is not necessary to file a complaint, but it can significantly speed up its recognition.
6. We ask the Buyer to notify the seller (in any way) of the non-receipt of the shipment if 7 days have passed from the date of payment for the purchased goods. Such quick notification will help us find a missing parcel or send another item(s) from the current collection, but it is not necessary for the subsequent processing of the complaint.

Return

1. The Seller does not accept any parcels sent to the Seller by postal delivery. The customer is obliged to bear the direct costs of returning the items.
2. A customer making a purchase as a consumer (i.e. as a natural person who purchases goods for purposes unrelated to business activity) who has concluded a distance contract via the anataka.pl Store, regardless of the form of delivery or receipt of the goods, may withdraw from this contract without giving reasons within 14 days from the date on which the Customer came into possession of the item or on which a third party other than the carrier and indicated by the Customer came into possession of the item. To exercise the right to withdraw from the contract, the Customer must inform us about his decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, e-mail, etc.). You can use the sample withdrawal form, but it is not obligatory. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires. After receiving your notification of withdrawal, a unique RMA code will be assigned and sent to you, authorizing you to return the goods.
3. In the event of effective withdrawal from the contract, the contract is considered null and void and the customer is released from any obligations. The goods should be returned immediately, together with sending the declaration of withdrawal or separately - but no later than within fourteen days. from the date of sending the declaration of withdrawal from the contract. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. For the sake of ecology, please use the original box to pack the returned item. The returned goods must be safely packed and delivered to the Seller at the following address: Anataka sp. z o. o., 91-402 ód , ul. Matejki 9 along with providing the RMA code on the shipment. Shipments without an RMA code will not be accepted.
4. If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. In our store, we usually send the money back within maximum 3 business days from receipt of the goods in the condition described above, of course taking into account the running of the period specified in the sentence above. In the case of payment to the courier, we need a return form with the bank account number entered on it to which we should send the money or other instructions on how to make the return. In the case of a bank transfer, we send the money to the same account number from which it was received. Under no circumstances will you incur any fees in connection with this refund. In accordance with the regulations, we may, however, withhold the refund until we receive the item or until you provide us with proof of returning it with the RMA code, depending on which event occurs first.
5. The consumer is not entitled to withdraw from a distance contract in the cases specified in Art. 10 section 3 of the Act of March 2, 2000 on the protection of certain consumer rights and liability for dangerous products (consolidated text of September 14, 2012, Journal of Laws of 2012, item 1225).

Complaint

1. The subject of sale are new products, without defects. If any defects occur, we are responsible for them. Any item purchased in our store may be subject to a complaint by a customer who is a consumer under the warranty if, within two years of its delivery to the customer, a defect is found constituting its non-compliance with the contract.
2. Complaints should be sent to the following address:
   • e-mail: anataka@anataka.pl ,
   • telephone: +48 (42) 244 00 10,
   • postal address: ul. Matejki 9, 91 Ð 402 ód .
3. In the complaint, please briefly state the reason for it and your request related to it. You may request the replacement of the product with a new one (or repair, if the nature of the product allows such repair), replacement of the product with another product at the same price, a reduction in the price of the product or a refund.
4. The complained goods together with (possibly) a complaint form (received with the goods or printed from the store's website) and (possibly) proof of purchase should be sent to the Seller's address. The cost and risk of choosing a specific method of sending items to the Seller is borne by the Buyer. (Note: The Seller does not accept any parcels sent to the Seller by postal/courier delivery.)
5. Each complaint will be carefully considered and you will be notified of its results in the form in which the complaint was submitted, within 14 days from the date of receipt by the Seller of the shipment with the complained product, and if this is not possible, you will be informed within this period when the complaint will be considered. If no information is received on time, it is considered that Anataka has considered the complaint justified.

Complaints regarding the provision of electronic services

1. Anataka sp. z o. o. takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.
2. The Customer is obliged to immediately notify about any irregularities or interruptions in the operation of the Online Store website.
3. The Customer may report irregularities related to the operation of the Store by phone, text message, e-mail, letter, etc. to any address provided in the Complaints section or using the contact form on the website (if it works). J).
4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.
5. Anataka sp. z o. o. undertakes to consider each complaint within [14] days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

Final Provisions.

1. Resolving any disputes arising between the Seller and the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
2. Resolving any disputes arising between the Seller and a Customer who is not a consumer within the meaning of Art. 22[1] of the Civil Code of the Civil Code, shall be submitted to the court having jurisdiction over the registered office of the Seller.
3. The Seller owns all copyrights to photos and product descriptions posted by the Seller in the online store at www.anataka.pl
4. Personal data sent by Buyers are protected in accordance with the Personal Data Protection Act of August 29, 1997. These data are collected and processed only for the purposes necessary to complete the order and will not be made available to other entities or third parties. Provided that the customer gives appropriate consent when placing the order, the data may be used by the Seller for marketing purposes. The buyer has the right to view and modify his/her data and to change the decision to participate in marketing and loyalty campaigns at any time.
5. The Customer consents to the Seller processing personal data provided by the Customer in the process of registering an account in the Store and in the process of using the store by the Customer, including making purchases. Providing personal data by the Customer is voluntary, however, the lack of consent to the processing of personal data by the Seller may prevent the Company from providing services electronically and making purchases in the Store by the Customer.
6. The Seller reserves the right to change prices and the database of goods available in the store at any time without prior notice. These changes come into force when they are announced on the store's website, but this does not limit the acquired rights of customers in any way.
7. The Seller reserves the right to change the content of these regulations. The change in the regulations becomes effective on the date specified by the Seller, no less than 7 days from the moment the amended regulations are made available on the Store's website. These changes do not limit the acquired rights of Customers in any way, in particular orders placed by Customers before the changes to the regulations come into force are carried out in accordance with the existing provisions of the regulations.
8. In matters not regulated in the regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws No. 141 of 2002, item 1176) and the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws No. 22 of 2000, item 271).

Thank you for reading and we hope you enjoy choosing, shopping and using our products.